Helpful contacts

South Africa Contacts

South Africa switchboard tel: +27 (0) 21 201 1070

For your reference, see below various Capital International teams, including their areas of focus and contact email addresses.

Business Development Team

Email: sabusinessdevelopment@capital-sa.com

  • New business enquiries, products, and service information
  • Capital International product offering enquiries e.g. Kinesis and Prism

Email: sarelationshipmanagement@capital-sa.com

  • Assistance with setting up Terms of Business for introducers
  • Pre account opening queries
  • Onboarding process, including digital onboarding and documentation training
  • Training on the Investment Platform

New Business

Email: newbusiness@capital-iom.com

  • Application submissions
  • Application or documentation queries
  • Addition or removal of account holder(s)

Client Support 

Email: clientsupport@capital-sa.com

  • Account maintenance requests and queries
  • Fee queries
  • Online access requests
  • Queries in regards to valuations, transaction reports and tax reports

Payments

Dealing

Email: dealinggroup@capital-iom.com

  • Submit dealing instructions
  • Dealing queries

Stock / Asset Transfer

Email: stocktransfers@capital-iom.com

  • Queries / processing relating to in-specie asset transfers

Online Access

Thank you for your interest in setting up Terms of Business with the Capital International Group (CIG).  We want to ensure that this process runs smoothly and efficiently and have included an infographic below which details the various steps involved:  
Click on the links below to take you to the relevant section of the guide: