Helpful contacts

South Africa Contacts

South Africa switchboard tel: +27 (0) 21 201 1070

For your reference, see below various Capital International teams, including their areas of focus and contact email addresses.

Business Development & Relationship Management  

Team members: René, Lilly, Stacy, Ashley & Wendy



  • New business enquiries, products and service information
  • CIG product offering enquiries e.g. Kinesis, Prism
  • Relationship Management with introducers
  • Engaging with our business partners/B2B
  • Tariff Sheet related queries
  • IFA queries
  • Pre-opening account queries
  • Training/refresher training for introducers
  • Terms of Business training/assistance to introducers
  • Onboarding process & Portal training
  • Initial training on account opening & account documentation requirements for new introducers.



  • Reviewing of client application documentation
  • New account applications and feedback on pending accounts in process
  • Issuing of welcome letters

Client Service


  • All client account queries and updates, post onboarding i.e. change of advisor, change of address, add/removal of account holders, etc.
  • Commission and advisory fee queries
  • General Enquiries including payments, commission online access & fee enquiries
  • New monies, top-up payments and withdrawal requests


  • Dealing can be instructed online via our website portal to avoid paper dealing instructions


Asset / Stock Transfer

  • All queries relating to stock transfers to be sent via email


Online Access - To login or register for online access please use one of the following links:

Thank you for your interest in setting up Terms of Business with the Capital International Group (CIG).  We want to ensure that this process runs smoothly and efficiently and have included an infographic below which details the various steps involved:  
Click on the links below to take you to the relevant section of the guide: