Helpful contacts

South Africa Contacts

South Africa switchboard tel: +27 (0) 21 201 1070

For your reference, see below various Capital International teams, including their areas of focus and contact email addresses.

Business Development Team


  • New business enquiries, products, and service information
  • CIG product offering enquiries e.g. Kinesis and Prism


  • Assistance with setting up Terms of Business for introducers
  • Pre account opening queries
  • Onboarding process and documentation training
  • Portal training on accessing client account information online



  • New account applications and feedback on pending accounts in process
  • Reviewing of client application documentation
  • Issuing of welcome letters

Client Support 


  • All client account queries and updates, post onboarding e.g. change of advisor, change of address, add/removal of account holders, etc.
  • Commission and advisory fee queries
  • Processing online access applications
  • General Enquiries including online access & fee enquiries

New Monies



  • Dealing can be instructed online via our website portal to avoid paper dealing instructions

Asset / Stock Transfer


  • All queries relating to stock transfers to be sent via email

Online Access

Thank you for your interest in setting up Terms of Business with the Capital International Group (CIG).  We want to ensure that this process runs smoothly and efficiently and have included an infographic below which details the various steps involved:  
Click on the links below to take you to the relevant section of the guide: