Meet our Client Engagement Analysts

Charlotte Looker
 on 
March 17, 2021
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Company News

Over the last 4 years, we’ve been building a team capable of bringing our digital corporate banking proposition, Capital International Bank, to life. Now on the cusp of opening the bank’s virtual doors to new clients, we’ve been putting the final pieces of the puzzle in place by adding to our front office team.

Three new faces recently arrived at Capital ready to assist our clients as Client Engagement Analysts. We spoke to Natalie Parker, Danny Howard and Gareth Jones to find out more about them and their new roles.  

First off, what was it that made you decide to apply for your new role?

Natalie:
I had heard that Capital was the place to be and that everyone who worked there enjoyed it. I decided to go onto the Facebook page, and it seemed like perfect timing! I stumbled across the Client Engagement Analyst role, applied straight away and here I am!

Danny:
I’d heard feedback from current colleagues on what a great place Capital is to work. I started following Capital on Linkedin and was blown away by the company’s culture.

Gareth:
I could see that Capital was thriving and with the bank set to take off, I was drawn in by the potential. It’s great to be able to play a part in the journey.

What will you be doing in your new role?

Danny:
Within our roles, we will be supporting clients through their onboarding journey, ensuring their experience is as smooth and efficient as possible.

Gareth:
We will be their first point of contact not just through the onboarding process but also once their accounts are up and running. This means we will be getting to know clients quite well and building long-term relationships.

Natalie:
Our role is to make sure clients receive the best digital banking experience. Communication is key for me and I am looking forward to wowing clients with our service levels and showing them what the banking platform can do.

Sounds like you will be getting to know our clients quite well. You must enjoy talking to and meeting new people. Is there anyone you would really like to meet one day?

Natalie:
All the cast of F.R.I.E.N.D.S without a doubt. I have so many questions!

Gareth:
For me it’s Tyson Fury. I think his story is unbelievable. It just goes to show that you can be one of the toughest people in the world yet still face difficult times and have to fight to overcome them.  

Danny:
Anne Boden, the CEO and founder of Starling Bank. I have been following her journey for quite some time and her motivation, passion and the hurdles she has overcome within her career are really inspiring.

You mentioned that you will be helping clients to onboard onto Capital’s new banking platform. What is it that excites you about Capital’s approach to banking?

Natalie:
 One thing I have learned while working in banks is that the onboarding process tends to be lengthy. The way that Capital plan to cut this down will no doubt impress clients.  

Danny:
I agree. From working in other banks previously, the exceptionally fast digital onboarding will be a real game changer.

Gareth:
I’m impressed by the self-service aspect. The interface is easy to use and simplifies the whole process for clients.

Capital International Bank will use new technology to bring something unique to corporate clients. If you could have any piece of technology what would it be?

Gareth:
I think it would have to be the DeLorean from back to the future.

Natalie:
 Something from the Marvel Universe like Ironman’s suit or his car!

Danny:
A VR Headset so I could spend my spare time in lockdown pretending to be on holiday!

It’s a very exciting time for the Group, but what are your own goals both personal and professional for the next few years?

Natalie:
Professionally, one day I would like to have my own team. This would allow me to support people and teach the skills that I have learned from many different people over the years. On a more personal level, I would love the opportunity to become a mum one day. I have created a happy home for myself and whoever is around me.

Danny:
I am looking to further my knowledge within the banking industry and continue working towards my investment management certificate.

Gareth:
My personal goals are to keep being myself and to keep broadening my own knowledge. My professional goals would be similar. I want to continue pushing myself to be the best I can be.

Disclaimer: The views, thoughts and opinions expressed within this article are those of the author, and not those of any company within the Capital International Group (CIG) and as such are neither given nor endorsed by CIG. Information in this article does not constitute investment advice or an offer or an invitation by or on behalf of any company within the Capital International Group of companies to buy or sell any product or security or to make a bank deposit.

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