Capital International (Jersey) Limited
Capital International (Jersey) Limited (“CIJL”) is a wholly owned subsidiary of Capital International Group Limited. For the purposes of this website and related policy documents, references to “we”, “us”, or “our” refer to CIJL.
CIJL is regulated by the Jersey Financial Services Commission (the “JFSC”) and is licensed under the Financial Services (Jersey) Law 1998 (the “FSJL”) for the conduct of Investment Business in Jersey in the following categories:
- Class A (Dealing in investments);
- Class B (Managing investments); and
- Class C (Giving investment advice, where not prevented from holding client assets by virtue of a condition of registration).
CIJL is also licensed under the FSJL for the conduct of Fund Services Business in the following categories:
- Class X (Investment Manager);
- Class Y (Investment Advisor); and
- Class Z (Distributor)
In South Africa, CIJL is Authorised by the South African Financial Sector Conduct Authority (“SA FSCA”) as a Category 1 Foreign Financial Services Provider (“FSP”), permitting the company to provide intermediary services in designated categories. FSP No. 51164.
CIJL has registered the following trading names: Capital International, Capital International Asset Management and Martello Asset Management.
Registered Office
Our registered office and principal business address is First Floor, 27 Esplanade, St Helier, Jersey, JE4 9XJ.
Conflicts of Interest
Our Conflict of Interest Framework complies with the JFSC’s Investment Business and Fund Services Business Codes of Practice and, for CIJL’s SA FSCA authorisation, also meets the requirements of the Financial Advisory and Intermediary Services Act, 2002.
We are required to take all reasonable steps to identify and, where possible, prevent conflicts of interest that may arise in the course of business. Our Conflicts of Interest Policy explains how we manage actual, potential, and perceived conflicts.
A copy of this policy is available upon request.
Complaints
We are committed to treating our customers fairly and with full transparency. We take all complaints seriously and have an internal complaints management framework to ensure complaints are dealt with diligently and in a timely manner.
Should you have reason to complain, please raise the matter with your usual contact in the first instance. If you remain dissatisfied, the complaint may be escalated to our Compliance Officer, whose contact details are provided at the end of this page.
If, after three months from the date of your initial complaint, you remain dissatisfied with either the way we have handled your complaint or the outcome, you may be entitled to refer your complaint to the Channel Islands Financial Ombudsman, whose contact details are as follows:
Email: enquiries@ci-fo.org
Address: PO Box 114, Jersey, JE4 9QG
Web: www.ci-fo.org
In South Africa, if your complaint is not resolved within six months, you may be entitled to refer the matter to the Office of the Ombud for Financial Services Providers. Their contact details are as follows:
Email: info@faisombud.co.za
Address: PO Box 74571, Lynwood Ridge, 0040
Web: www.faisombud.co.za
CIJL’s Services to South African Clients
CIJL is bound by the following legislation pursuant to its authorisation as a Foreign FSP by the SA FSCA:
- Financial Advisory and Intermediary Services Act 2002 (as amended) (“FAIS”);
- General Code of Conduct for Authorised Financial Services Providers and their Representatives, 2003 (Notice 80);
- Financial Intelligence Centre Act, 2001 (Act No. 38 Of 2001); and
- The Promotion of Access to Information Act No 2 of 2002 (the “PAIA”)
The PAIA was enacted to give effect to the constitutional right of access to any information held by any private or public body that is required for the exercise or protection of any rights. Certain requirements, however, have to be met for access to any information being granted.
The PAIA requires that a manual be prepared to assist people in exercising their right of access to information.
A copy of CIJL’s PAIA Manual is available upon request. A request for the Access to Record Form must be completed by the person asking for access to information, which must then be sent to our data protection lead.
The required form is available upon request.
Treating Customers Fairly
CIJL’s Treating Customers Fairly (“TCF”) Policy aligns with the guidelines issued by the SA FSCA to ensure fair outcomes for clients throughout the product lifecycle. We take responsibility for delivering consistent, transparent, and high-quality service, supported by a culture of openness and accountability.
A copy of our TCF Policy is available upon request.
Contact Details
Should you wish to contact us, please direct your correspondence to your usual representative.
To contact our Compliance Officer directly, please see below:
Jersey – Compliance Officer
Name: Christopher Carter
Telephone number: +44 (0) 1534 680860
Email address: c.carter@capital-je.com
