You Asked, We Listened: Enhancements to our Investment Platform

We value and take a structured approach to gathering feedback from our clients as this is what ensures that our energies are directed into the most impactful projects.  

Through our Voice of the Client Forum, we collect both qualitative and quantitative insights from our clients, along with platform usage data, to help us enhance our services. Our dedicated team carefully analyses this information to implement ongoing improvements to our service, ensuring we serve you better.

In the first few months of 2025, we've made several enhancements based on this feedback, both to what clients see when using our platform as well as to what goes on behind the scenes. We are pleased to already be seeing positive reactions from our clients in response to some of these changes.

Bulk Downloads & Export Enhancements

Whether preparing reports at the end of a quarter, conducting portfolio analysis, or updating records, the Bulk Export feature can be used to simplify several processes. It's now built right into our platform’s dashboard.  

Bulk Downloads allows users to:  

• Export complete holdings data across multiple portfolios at once
• Download full transaction histories in standard formats
• Access detailed portfolio performance data for analysis
• Connect smoothly with your existing tools and systems
• Portfolio Value Chart Improvements  

We have made some changes to how data is displayed on our interface, making the "Value Over Time" chart now visible as default on the individual Portfolio view. This view allows users to easily see the total value of a portfolio since its inception, including details such as book cost and accrued interest.

Gain / Loss Calculation:

We have updated how we report Gain/Loss on all portfolios. Now, Gain/Loss is calculated based on the change in Asset Currency Price only, between aggregated purchases and the current market price. This means a USD stock's price change will display the equivalent change in the user’s selected Reporting Currency.

This update presents more consistent and expected Gain/Loss values across the variety of reporting currencies we now provide.

Transaction Reporting

‍‍As well as cleaner reporting and improved fee clarity, the ISIN of an asset is now provided alongside the dividend, making portfolio reconciliations easier for clients at the end of each month.

New Core Investment Infrastructure Provider - FA Solutions

‍We have committed to a 10-year strategic partnership with FA Solutions to transform our investment infrastructure. This significant initiative represents a huge investment into our core operational infrastructure and will deliver significant client benefit through improved service delivery and enhanced feature and reporting capabilities .

In isolation, these changes may represent small tweaks to our service, but it’s only by making these subtle user-driven refinements on an ongoing basis, that we ensure our investment platform is fully optimised to meet our clients’ requirements and more. If you are a client and have feedback you would like to share on any of the above changes or you have an idea you have for a future change, please do not hesitate to get in contact via your usual means.

Disclaimer: The views, thoughts and opinions expressed within this article are those of  the author, and not those of Capital International Group Limited (Group)  and/or any of its subsidiary companies and as such are neither given nor endorsed by the Group or any company within the Group. Information in this article does not constitute investment advice or an  offer or an invitation by or on behalf of any company within the Group to buy  or sell any product or security or to make a bank deposit. Any reference to past performance is not necessarily a guide to the future. The value of investments may go down as well as up and may be adversely  affected by currency fluctuations. The Group, its subsidiary companies, clients, and officers may have a  position in, or engage in transactions in any of the investments mentioned. Opinions constitute views as at the date of issue thereof and are subject to change.

Capital  International Limited is a subsidiary of Capital International Group Limited and is licensed by the Isle of Man Financial Services Authority. Capital  International Limited is a member of the London Stock Exchange. Capital International, Capital International Asset Management, and Capital International Investment Platform are trading names of Capital International Limited.