Mobile Banking - Capital International Bank

What is the Mobile App?

Capital International Bank’s new mobile app complements our VELTA online banking platform, allowing users to utilise their VELTA credentials to view account balances, transaction history, and authorise payments on the go.

Key Features

Biometric Login: Securely access your account and complete payment authorisations with fingerprint or facial recognition.
Unified Account View: View your accounts and balances in one convenient place.
Transaction History: Review your account's transaction history effortlessly.
Payment Authorisations: Authorise payments quickly and securely.
Real-Time Notifications: Stay informed with notifications for pending authorisations.
Customisable Home Page: Pin your favourite ‘Choice accounts’ for quick access.

Who is the Mobile App for?

The mobile app is free to use for any Capital International Bank client. In order to login via the mobile app, you must already be a registered VELTA user. The key features will primarily benefit users with payment authorisation permissions on an account.

The application is available for both Android and Apple mobile devices using the latest software versions. To utilise biometric features within the application, Touch ID/Face ID for iPhone and fingerprint/facial recognition for Android must be enabled on your device.

How to get set up

Search & download ‘CIB – VELTA Mobile Banking’ from either the App Store or Google Play Store. Or access the apps directly using the QR code or links below:

Log in to the mobile app with your VELTA user credentials:
○ Click ‘Email and Password’ button
○ Enter VELTA user email address and password
○ Click ‘Login’
○ On the ‘Two Factor Authentication’ page, enter the six-digit code from the authentication app that you use to access your VELTA user account
‍
For future login attempts or payment authorisations, depending on your device's biometric settings:
○ If enabled – fingerprint or facial recognition will be the default 2FA method.
○ If disabled – authenticator app code will be the default 2FA method.

Frequently Asked Questions

Getting started & logging in

What do I do if I can’t download the mobile app?

Ensure that your device is using the latest software versions:
○ IOS must be at least version 13
○ Android must be at least version 13 ‘Tiramisu'
Contact our support team via Secure Messages feature on VELTA Online Banking platform.

What is my VELTA username and password?

Username: this is the email address that you use to login to VELTA online banking platform.
Password: this is the password that you use to login to VELTA online banking platform.

How do I enable Biometrics (Facial recognition or Fingerprint)?

Ensure that you have fingerprint/facial recognition enabled on your Apple or Android device.
On first login, follow the prompts to enable biometric authentication within the app.

Can I use the mobile application without Facial recognition or Fingerprint?

Yes, you can log in and authorise payments using authenticator app codes as you usually would on VELTA online banking platform.

How do I enable push notifications?

Ensure that you have notifications enabled, including ‘time-sensitive notifications’ in your device's notification centre.
In VELTA online banking platform, navigate to the ‘Notification Settings’ page within the ‘Admin’ menu item, ensure that you have the following notification settings set to ‘active’ & to 'deliver immediately’:
○ Authorisation request for external payments
○ Authorisation request for internal/fiduciary transfers

I have been added as a new VELTA user; can I access the mobile app without first registering in VELTA online banking platform?

No, you will first need to complete VELTA user registration using VELTA online banking platform. Only once registration steps have been completed will you be able to login to the mobile app.

Using the app

Can I view account transactions on the mobile app?

Yes, from the Accounts list, tap the account you want to view. By default, transactions from the past 3 months will be displayed.
To view a different date range, use the filter options to adjust the selection.

What filters are available on the mobile app?

Accounts List: You can filter by client account or currency using the filter options at the top of the screen.
Transactions Page: You can filter by date range and transaction direction (e.g., inbound or outbound) using the filter options on the page.

Can I authorise instructions other than payments in the mobile app?

No, currently only single payments instructions can be authorised in the mobile application. All other authorisations, including mandate changes, must be actioned via VELTA’s web application.

How do I pin favourite ‘Choice accounts’ to my homepage?

Navigate to Accounts tab
Swipe right ‘add’ on account that you wish you pin to homepage
Select ‘add’ and ‘confirm’ on pop-up
Account will now be pinned to your homepage

How do I update my data collection consent preferences?

Click the settings icon on the home page
Select ‘reset’ & click ‘ok’

The next time you log in, a data collection consent pop-up will appear. You can then review and select your updated preferences.

Users with multiple VELTA login credentials

I have multiple VELTA login credentials to access my different Capital International Bank client accounts; can I use the mobile app for all of them?

Yes, however you will need to use your different VELTA login credentials on the mobile app separately, as you currently do on the desktop version.
To switch between VELTA user logins:
○ Click the settings icon on the home page
○ Select ‘log-out’ & click ‘ok’
○ Click ‘Email and Password’
○ Enter VELTA user credentials for the account that you would like to access.
○ Enter the six-digit code from the authentication app that you use to access your VELTA user account.

I have multiple VELTA login credentials to access my different Capital International Bank client accounts, can I use biometrics and push notifications for all of them?

No. Biometrics and push notifications will only be linked to the first set of VELTA login credentials you use to sign in on the mobile app. If needed, you can change this preference later.
To switch between VELTA user logins:
○ Click the settings icon on the home page
○ Select ‘log-out’ & click ‘ok’
○ Click ‘Email and Password’
○ Enter VELTA user credentials for the account that you would like to access.
○ Enter the six-digit code from the authentication app that you use to access your VELTA user account.
To reset the ‘primary VELTA user’ linked to your biometrics and push notifications:
Click the settings icon on the home page
○ Select ‘reset’ & click ‘ok’
○ Click ‘Email and Password
○ Enter VELTA user credentials for the account that you would like to make your ‘primary VELTA user’ linked to your biometrics and push notifications
○ Enter the six-digit code from the authentication app that you use to access your VELTA user account

Support

Get in touch

Should you require any support getting set-up on the mobile app or would like to report an issue, please contact our team via Secure Messages feature on VELTA online banking platform.

Bank