Security of our client accounts and data is our number one concern.
As an organisation, Capital International Group have a strategic priority to reduce the risk of cyber-attacks and the group has invested heavily in a comprehensive suite of world class cyber defences that protect our business, staff and you, our client.
With cybercrime becoming increasingly prominent and fraudsters constantly developing new approaches, it is extremely important to protect yourself and your assets.
As a member of the public or an existing client of Capital International Group the number one piece of advice is to always confirm the identity of who you are dealing with. Please be aware of the following:
To help support you to be safe online, we have created a quick guide of how you can identify fraud and the required actions to take.
Knowing what to look out for can help you to stay alert to fraud. Threats often seen in the financial services industry include:
Impersonation of a member of CIG staff:
Impersonation of Brand:
Investment opportunities that are too good to be true:
It is more important now than ever to exercise caution when using the Internet. Breaches of personal accounts are commonplace. We have put together a straightforward guide which may assist you in protecting yourself against fraud.
Signing up to Online Accounts:
It is common for people to have many online accounts for various services.
Passwords and Authentication:
Phishing and Spam:
Roughly 90% of account and data breaches originate with an email.
Do not connect to a WIFI network that does not require a password. The password is used to initialise an encrypted session that is unique to you and your device.
Operating System Updates:
Ensure that your device(s) is running up-to-date operating systems. These updates often contain many security updates that will make it difficult for a bad actor to compromise or breach your accounts/device.
Protecting Your Device(s):
If you are ever in doubt about whether an email or a screen asking for details is genuinely from Capital Group, do not enter any information or open any links.
If you are an existing client of Capital International Group and suspect fraud on your Capital International Bank account or Capital International investment account, you should contact our Customer Service Team immediately on +44 (0) 1624 654200 or through the secure messaging service on our web portal. You can also forward any emails or screenshots to our Group Security at email@example.com and then delete the email immediately.
If you are not a client of Capital International Group and you suspect you have been the victim of fraud, you will need to alert the local authority based on your jurisdiction. If you are in the: